When will you ship my items?
The order processing time is 1-3 workdays.
What is the delivery time?
We ship from multiple international warehouses located in Asia. So the exact delivery time depends on where the product is shipped from.
But these are average delivery times:
North America, Australia & Europe: 10-20 days
Worldwide: 3-5 weeks
How much are the shipping costs?
We offer free shipping to North America, Australia & Europe.
How can I get my tracking number?
As soon as your order has been shipped, you will get an email from us with a link to your order page where you can see your tracking number.
I ordered multiple items, why did I only receive one?
If you ordered different items in 1 order, it could be that your items will be delivered in separate deliveries as we have different warehouses. So don’t worry if you receive only a part of your order, the rest will be delivered later.
What is your refund policy?
We offer a 100% satisfaction guarantee – which means we will refund your money if the product is not as described on the item page and/or broken within 30 days after delivery.
In order to apply for a refund, please e-mail a photo/video of the issue to email@example.com and we will help you.
Where are my items shipped from?
We ship from multiple international warehouses located in Asia.
How can I get in touch if I have a problem with my order?
Just submit a ticket here: Submit Ticket
How can I pay for my order?
You can pay by PayPal or by using our secure payment gateway Stripe with American Express, Mastercard or Visa.
How can I stay in the loop about special offers and deals?
Sign up for our newsletter and mailing list at the very bottom of every page and follow us on Facebook, Instagram, Twitter, and Pinterest.
Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by us, nor are they included in the order total. Any applicable fees will be due upon delivery.